Warn the receptionist if you have several issues to discuss or need a comprehensive health check like an insurance medical, cervical smear or full body skin check. You’ll need longer than the standard 15 minute appointment.

Feel free to take along family members but extra children or family members need their own appointment so they too can have sufficient time with the doctor.

Jotting down what you want to cover can be a big help to a doctor, especially if you are likely to forget some things, such as particular symptoms related to your condition. If you need a prescription repeat you may  be able to fax or email your request – but try to do this at least 1 week before you run out of medicine.

Arrange to transfer any medical notes from other healthcare providers such as after-hours clinics. Keep the receptionist informed of any change of contact details.

Speak to your doctor as you would a friend. Being open and frank during your consultation will help both you and your doctor – and your confidences will be respected.

Your doctor should have a record of your allergies, but it never hurts to remind him or her – just to be on the safe side.

It’s completely reasonable, and your doctor may make a suggestion about who you can approach. If you feel embarrassed about doing this, one easy way to get around this is with a little white lie such as “My daughter/wife/husband thinks its a good idea to get another opinion.”

Some older people have genuine concerns about medical intervention or being kept alive in the event of a stroke or terminal illness. If you make your thoughts known, your GP can often express your wishes if you no longer can.

Tell the receptionist who you are when you arrive.

If you would like an interpreter or a chaperone, these can be arranged for you with prior notification.

Leave a contact number so the staff can inform you if there is a delay at the surgery.

• We endeavour wherever possible to keep our patient appointments running on time.
• At times you may experience delays due to an accident and emergency consultation. We apologise for any inconvenience this may cause.
• We aim to be “on time” and appreciate it if you are punctual.
• Contact reception as early as possible to rearrange your appointment, a non-attendance fee may be charged if an appointment is missed without prior notice.

If you think your appointment might be urgent, you may be able to see the practice nurse more quickly for an initial assessment. When you arrive, tell the receptionist if you think it’s an emergency – such as chest pain or difficulty breathing.