Terms and Conditions

Kowhai Clinic

KOWHAI SURGERY LTD – TERMS AND CONDITIONS:

Apologies, but we are unable to run accounts.

Kowhai Surgery’s Policy is that payment is required on the day of the consultation, unless prior arrangement has been made.

We aim to make payment as easy as possible by accepting the following payment options:

EFTPOS
Cash
Cheque
Same day Direct Credit payment
Automatic Payments (forms available at reception, with a minimum payment of $10.00 per fortnight).

If you have problems with your ability to pay medical fess, this should be discussed with your Doctor or Practice Manager.

This way no explanations need to be given at the Reception, where matters discussed are less private.

Accounts will be sent out each month via email for accounts outstanding and an administration fee of $10.00 per month will be charged.

If you do not pay by the due date, we reserve the right to refer your account to a debt collection agency.  This will be at the account holder’s cost.  Future visits must be paid prior to seeing the Doctor.

MISSED APPOINTMENTS:

We are a busy practice and there is always pressure to have appointments available when patients need them.  Therefore, it is very important that you attend your scheduled appointment.  If you are unable to attend, please contact reception as soon as possible to cancel or rearrange your appointment.

If you fail to attend a booked appointment, or if you give insufficient notice that you will be unable to attend your appointment, a non-attendance fee will be charged.

This missed appointment will be charged at 50% of your normal consultation fee and for subsequent non-attendances a full consultation fee will be charged.

Opening Hours • Accident & Emergency • After Hours

IN AN EMERGENCY PLEASE DIAL 111